Software Engineer - Media
Core
Build real-time media features, AI-assisted observability, and automated incident response for Cisco's global collaboration platform.
Role type
Senior Software Engineer (SRE & AI)
Builds
High-resilience software systems for AI-assisted observability, automated incident response, and self-healing cloud media infrastructure.
Domain
Real-time media streaming, Site Reliability Engineering, AI/LLM tooling
Deliverable
production ML models
Required skills
Real-time media protocols (RTP/RTCP, WebRTC, SIP, SDP), SRE practices (SLI/SLO, observability, RCA), AI agent development, MCP tooling, telemetry pipelines, production automation, mentorship
Preferred skills
Public cloud platforms (AWS, Azure, GCP), performance-sensitive code paths, A/B testing, LLM pipelines, RAG architectures, OpenTelemetry, Terraform/IaC, streaming platforms (Kafka, Redis, PostgreSQL)
Technologies
WebRTC, SIP, SDP, RTP, RTCP, SRTP, HLS, DASH, OpenTelemetry, Prometheus, Grafana, Splunk, Kafka, Redis, PostgreSQL, Elasticsearch, Terraform, Jenkins, GitHub Actions
Responsibilities
Deep-dive troubleshooting for complex WxMedia platform issues, Design and implement high-resilience software systems for AI-assisted observability, Design, build, and maintain production-grade AI agents, Implement ingestion and correlation pipelines across distributed logs and metrics, Develop proactive anomaly detection and Human-in-the-Loop remediation workflows, Partner with application and infrastructure teams to define SLIs/SLOs and lead post-incident reviews
Seniority
Senior, hands-on IC with mentorship responsibilities
