Software Engineer
Core
Build and operate core media platform services for Cisco's collaboration products, focusing on real-time media reliability, AI-assisted observability, and automated incident response.
Role type
Senior Software Engineer / SRE (Real-time Media & AI)
Builds
High-resilience software systems for AI-assisted observability, automated incident response, and self-healing cloud media infrastructure.
Domain
Telecommunications / Real-time Media Streaming / Cloud Infrastructure
Deliverable
production ML models
Required skills
Python, Go, C++, Java, Kubernetes, Docker, WebRTC, SIP, RTP/RTCP, SRE practices, Microservices design, Distributed systems
Preferred skills
AWS/Azure/GCP, OpenTelemetry, Prometheus, Terraform, Kafka, Redis, PostgreSQL, LLM pipelines, AI Agents, MCP, RAG architectures
Technologies
Kubernetes, Docker, OpenTelemetry, Prometheus, Grafana, Splunk, Kafka, Redis, PostgreSQL, Elasticsearch, Jenkins, GitHub Actions, Harness
Responsibilities
Lead deep-dive troubleshooting for complex WxMedia platform issues; Design and implement high-resilience software systems for AI-assisted observability; Develop proactive anomaly detection and Human-in-the-Loop remediation workflows; Mentor mid-level and junior engineers; Partner with application and infrastructure teams to define SLIs/SLOs.
Seniority
Senior, hands-on IC with mentorship responsibilities
