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Senior Manager, New Store Readiness & Process Optimization

Customer Support Center, US💼 Full-time🗓 2026-09-22 → 2026-09-26

Core

Design, document, and continuously improve store readiness processes for new, relocated, and remodeled locations to ensure on-time, on-budget openings.

Role type

Senior Manager, Process Optimization & Store Readiness

Builds

Scalable, repeatable frameworks for store opening execution across all banners

Domain

Retail Operations / Process Improvement

Deliverable

production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work

Required skills

Process design and optimization, Cross-functional stakeholder management, Change management, Data analytics and KPI tracking, Project management, Process mapping and documentation, Executive reporting, Operational excellence metrics, Strategic planning, Problem-solving

Preferred skills

PMP certification, Lean Six Sigma certification, Change Management certification, Advanced PowerPoint skills, Experience with process mapping software

Technologies

Microsoft Office Suite, Process Mapping Software

Responsibilities

Design and optimize store readiness processes for new and remodeled locations, Lead cross-functional alignment to ensure on-time store openings, Drive adoption of new processes through change management initiatives, Leverage data to identify gaps and inform decision-making, Develop playbooks and tools for consistent process execution, Present executive-level reports on store readiness outcomes

Seniority

Senior, hands-on IC with strategic oversight

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