Team Captain - Endzone & Loyalty (Front End Manager)
Core
Lead the athlete experience by coaching teammates and driving engagement in loyalty programs and services while delivering fast, friendly, and accurate checkout experiences.
Role type
Front End Manager (Team Captain)
Builds
Customer loyalty program participation, warranty sales, private label credit card enrollment, and store operational initiatives.
Domain
Retail / Sports Merchandise
Deliverable
product features | client delivery
Required skills
Coaching, operational planning, staffing and hiring, performance management, loss prevention compliance, schedule development
Preferred skills
People leadership experience
Technologies
None stated
Responsibilities
Deliver outstanding athlete experiences by anticipating needs and providing product information; Contribute to development of 30-60-90 day plans for assigned departments; Communicate departmental goals and assign workload to direct reports; Build and lead a strong team including sourcing, interviewing, and training; Adhere to and enforce policies related to safety, loss prevention, and standard operating procedures
Seniority
Mid-level, hands-on IC