Senior Product Experience & Content Architect – BlackBerry Secusmart
Core
Strategic bridge between customers, Product Management, and Engineering to translate customer needs into product requirements and world-class documentation for BlackBerry Secusmart.
Role type
Senior Product Experience & Content Architect
Builds
Customer-facing documentation, enablement content, and AI-driven knowledge experiences for the Secusmart portfolio.
Domain
Cybersecurity / Mobile Security / Regulated Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Customer empathy, Voice of Customer leadership, Product strategy translation, Technical documentation architecture, AI content validation, Regulatory compliance knowledge, Cross-functional stakeholder management, User persona development, Content governance, Release readiness alignment
Preferred skills
Experience with AI-assisted content creation platforms, Knowledge management systems, Government/defense industry familiarity
Technologies
AI content generation tools, Knowledge management systems
Responsibilities
Develop user personas and customer journey maps to inform product strategy; Own the end-to-end lifecycle of product documentation and knowledge base content; Lead the adoption of AI-enabled content development practices while serving as human validation layer; Translate customer insights into actionable product requirements and business cases; Ensure content aligns with security, privacy, and regulatory requirements for government approvals.
Seniority
Senior, hands-on IC with strategic influence