Patient Accounts Team Lead
Core
Leads and coordinates Patient Accounting Customer Service workflows, ensuring efficient daily operations and resolving escalated customer complaints.
Role type
Team Lead, Patient Accounts / Revenue Cycle
Builds
Customer service operations and team productivity
Domain
Healthcare / Revenue Cycle Management
Deliverable
dashboards & analysis
Required skills
Problem solving, Attention to detail, Team leadership, Customer complaint resolution, Workflow optimization, Staff training and coaching, Productivity monitoring, Quality goal management
Preferred skills
Accounting or Finance background, Healthcare Financial Management Association (HFMA) certifications
Technologies
Call tracking software
Responsibilities
Provide orientation, training, coaching, and mentoring to team members; Manage and escalate high-level customer complaints; Monitor call tracking software and team productivity goals; Adjust daily workloads to ensure adequate coverage and procedure compliance; Measure and evaluate customer satisfaction and performance improvement actions.