Incident Manager
Core
Lead response to major security incidents and complex customer escalations to ensure rapid restoration of critical services and minimize business disruption.
Role type
Senior Incident Manager (Security Platform)
Builds
Cisco's unified security platform reliability and resilience
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Major incident management, cross-functional coordination, root cause analysis, playbook development, crisis simulation, automation/AI tool usage, stakeholder communication
Preferred skills
Splunk Security products, cloud platforms, Kubernetes, observability, Python/Java/C++/Go, ITIL practices, AIOps, global team leadership
Technologies
Jira, Salesforce, Splunk Enterprise Security, SOAR, XDR, EDR, Kubernetes, Python, Java, C++, Go
Responsibilities
Lead P1/P2 incidents and complex escalations from intake to resolution; assign actions and track progress; identify risks and drive mitigation plans; lead post-incident reviews and partner with Problem Management; develop and improve incident-management playbooks and governance; lead crisis simulations and tabletop exercises; prepare operational reports and outage summaries; mentor incident managers and engineers; partner with Architecture and Engineering to improve reliability and observability.
Seniority
Senior, hands-on IC with mentorship responsibilities
