Splunk Technical Leader, Customer Success
Core
Senior technical advisor guiding customers on Splunk Enterprise Security, UBA, and SOAR implementations to ensure value realization and platform optimization.
Role type
Senior IC Customer Success Technical Leader (Security)
Builds
Customer onboarding, security use case activation, and strategic architecture optimization for Splunk Enterprise Security, UBA, and SOAR.
Domain
Cybersecurity / Security Operations / Splunk Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Splunk Enterprise Security (ES) configuration and administration, Search Processing Language (SPL) optimization, data onboarding and Common Information Model (CIM) expertise, Splunk Core product features, threat intelligence integration, risk-based analytics, adaptive response, correlation rule development.
Preferred skills
Cybersecurity frameworks (NIST CSF, CIS, HIPAA, PCI DSS), cloud infrastructure (AWS, Azure, GCP), scripting (bash, Python, Java, .NET), statistical modeling, Splunk Cloud implementation, cloud migration projects.
Technologies
Splunk Enterprise Security, Splunk User Behavior Analytics (UBA), Splunk SOAR, AWS, Azure, GCP, Python, Java, .NET, bash, Splunk Cloud.
Responsibilities
Deliver onboarding workshops and enablement activities; conduct health reviews and remediation for accounts with telemetry risks; provide strategic case-based technical consulting (up to 90 days) for complex enterprise environments; engage with account teams to align on priority focus and address risk themes; execute consultative conversations to diagnose business issues and recommend solution expansions; contribute to practice KPIs through process improvements and tool development.
Seniority
Senior, hands-on IC with strategic advisory scope