Customer Success Specialist, Splunk (m/f/d)
Core
Advise customers on the technical health of Splunk Enterprise, Cloud, and Enterprise Security environments to support adoption and value realization.
Role type
Customer Success Specialist (Technical Account Management)
Builds
Customer environment health, onboarding guidance, enablement planning, and customer workshops
Domain
IT Operations / Security Information and Event Management (SIEM)
Deliverable
client delivery
Required skills
Splunk Core Platform knowledge, customer escalations management, account management, project coordination, IT operations, technical infrastructure
Preferred skills
Splunk Architect Certification, familiarity with Splunk products beyond Core Platform, stakeholder communication, proactive problem solving
Technologies
Splunk Enterprise, Splunk Cloud, Enterprise Security
Responsibilities
Monitor customer environment health by reviewing cases, outages, and critical issues; conduct diagnostic health checks; partner with internal teams to manage escalations and recommend upgrades; participate in sales QBRs to review service levels and usage metrics
Seniority
Mid-level, hands-on IC