Software Engineer
Core
Build and operate Salesforce DevOps and AI automation systems for Cisco's end-to-end customer lifecycle and CRM platform.
Role type
Senior IC Salesforce DevOps Engineer (AI/ML)
Builds
Salesforce CI/CD pipelines, autonomous agents, and AI-driven release automation tools.
Domain
Enterprise CRM, Salesforce Platform, AI/ML for DevOps
Deliverable
production ML models | product features
Required skills
Salesforce DevOps, Copado CI/CD, Salesforce Platform administration, Git branching strategies, static code analysis, automated testing, environment management, AI agent development, LLM/SLMs integration, deployment governance
Preferred skills
Salesforce Platform certifications, Copado certifications, stakeholder communication, complex problem solving
Technologies
Salesforce, Copado, GitHub, SonarQube, Qwiet, PMD, Data Loader, Workbench, Demand Tools, Claude, MCP servers
Responsibilities
Coordinate Salesforce release activities and deployment planning; Own and optimize Copado CI/CD pipelines including static analysis and automated testing; Implement deployment standards and governance controls; Build AI-driven DevOps solutions and autonomous agents; Collaborate on complex implementations and troubleshoot defects; Ensure compliance with security and data governance requirements.
Seniority
Senior, hands-on IC
