Machine Learning Engineering Technical Leader - CX AI
Core
Architect, build, and deliver foundational, enterprise-scale AI services powering critical platform capabilities for intelligent customer experiences.
Role type
Senior hands-on technical leader (Machine Learning Engineering)
Builds
Foundational AI platform, model and inference layer, agentic infrastructure, and AI services/APIs for cloud, on-premises, and air-gapped environments.
Domain
Enterprise AI / Customer Experience (CX) / Generative AI
Deliverable
production ML models | product features | infrastructure
Required skills
Machine learning model development, training, adaptation, and evaluation; Python; PyTorch or JAX; End-to-end ML lifecycle management; Technical leadership and project ownership.
Preferred skills
Production platform ownership for shared AI/ML inference; High-performance inference optimization (vLLM, TensorRT-LLM, Triton, SGLang); Model specialization (fine-tuning, distillation, PEFT/LoRA); Rigorous generative evaluation frameworks; Agentic workflow design; Hybrid and air-gapped deployment; Production MLOps; Security and governance.
Technologies
PyTorch, JAX, vLLM, TensorRT-LLM, Triton, SGLang, llama.cpp
Responsibilities
Drive model selection, fine-tuning, and inference optimization; Establish statistical evaluation benchmarks (regression gating, drift detection); Mentor senior engineers; Collaborate on architectural roadmaps and responsible AI governance.
Seniority
Senior, hands-on IC with leadership responsibilities
