Senior Analyst, Software Engineer
Core
Provide hands-on production support, monitoring, incident resolution, and maintenance for the AIMS Warehouse Management System (WMS), a Tier 1 business-critical application supporting 50+ medical distribution centers.
Role type
Senior IC application support engineer (WMS)
Builds
AIMS Warehouse Management System (WMS) for medical distribution centers
Domain
Healthcare logistics / Supply chain / Enterprise application support
Required skills
SQL query and troubleshooting, Windows Server administration, DTS/SSIS/SSRS, GCP familiarity, PowerShell/Perl scripting, REST/SOAP/JSON/XML, CI/CD pipelines, Jenkins, Dynatrace/BigPanda, ServiceNow, ITIL
Preferred skills
WMS support experience, supply chain/logistics operations knowledge, 24x7 support environment experience
Technologies
Windows Server, SQL Server, Google Cloud Platform (GCP), ServiceNow, Jenkins, Dynatrace, BigPanda, PowerShell, Perl, SSIS, SSRS, REST, SOAP
Responsibilities
Monitor application health and resolve incidents via ServiceNow, troubleshoot application/database/integration issues, support application upgrades and patches, perform SQL queries and database troubleshooting, assist with server maintenance and security patching, participate in disaster recovery testing and SOX compliance activities, maintain technical documentation and runbooks
Seniority
Senior, hands-on IC
