Analyst, IT Client Services
Core
Provides Tier 1-3 virtual and physical support for software, hardware, network, and enterprise systems issues to end users.
Role type
Junior IT support analyst
Builds
End user productivity platforms and capabilities
Domain
Healthcare IT
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation, asset management, user training, issue escalation, network support
Responsibilities
Acquire, install, and upgrade PC components and software; perform asset management for software and hardware; resolve user requests through discussions and coordination with resources; address service outages; provide education and training to users.
Seniority
Entry-level, direct supervision