Digital Employee Experience Senior Engineer, IT Client Services
Core
Strategic leader and technical Product Owner driving Cardinal Health's Digital Employee Experience (DEX) transformation to improve employee productivity, reduce digital friction, and modernize IT service delivery via data, automation, and AI.
Role type
Senior Product Owner (Digital Employee Experience)
Builds
DEX analytics platform, experience campaigns, and remediation actions for enterprise endpoints
Domain
Healthcare IT / Digital Employee Experience / End User Computing
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic roadmap ownership, backlog management, stakeholder alignment, change management, data-to-action translation, communication campaign leadership, KPI definition
Preferred skills
Product Management, Digital Employee Experience, End User Computing, IT Service Management, Enterprise program leadership, ServiceNow, MS Office
Technologies
ServiceNow, AI-enabled solutions, self-healing automation, telemetry platforms
Responsibilities
Own and lead the DEX roadmap and governance; translate insights into prioritized remediation initiatives; manage product backlogs and release governance; lead DEX analysts and experience specialists; develop adoption and change management strategies; define and report on KPIs for productivity and experience scores
Seniority
Senior, hands-on IC with strategic leadership
