Senior Analyst, Facility and Security Technology
Core
Provides technical solutions for facility and security risk management, including deploying security systems, smart building technology, and cyber-hardening of devices.
Role type
Senior IC facility and security technology analyst
Builds
Security standards, deployed security systems, and smart building infrastructure
Domain
Healthcare facility operations and security technology
Required skills
IP CCTV troubleshooting, access control system troubleshooting, Lenel OnGuard certification, Milestone Systems certification, TCP/IP networking, DNS/DHCP/VPN configuration, routing, connectivity troubleshooting, ServiceNow ticket management, SOP creation, vendor management, hardware/software lifecycle management
Preferred skills
Intermediate to expert knowledge of supported systems, project programming, performance analysis
Technologies
Lenel OnGuard, Milestone Systems, ServiceNow, IP CCTV, Access Control Systems, TCP/IP, DNS, DHCP, VPNs
Responsibilities
Manage ServiceNow ticket queue to ensure resolution within SLA parameters, Perform project and service programming and third-party vendor scheduling, Conduct routine maintenance and performance analysis on supported systems, Create and maintain Standard Operating Procedure (SOP) documents, Provide on-call support to clients, Participate in hardware/software lifecycle management
Seniority
Mid-Senior, hands-on IC
