Quality Engineer
Core
Serve as a high-level technical authority and strategic partner for critical customers, bridging Engineering, Supply Chain, and Customer Experience to ensure product reliability and performance.
Role type
Senior Customer Quality Engineer (Hardware)
Builds
Customer-centric hardware quality engagement models, field mitigation strategies, and data-driven quality insights for global install bases.
Domain
Networking hardware / Telecommunications / Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Root Cause Analysis (RCA), statistical modeling, data analytics, field remediation, cross-functional orchestration, executive stakeholder management, product architecture knowledge, failure mechanism analysis, corrective action management (ECO/PCN/Field Notice), site audits
Preferred skills
Strategic acumen, advanced analytics, technical storytelling
Technologies
Statistical modeling tools, data analytics platforms, network monitoring systems
Responsibilities
Develop and drive customer-centric hardware quality engagement models; Lead external hardware quality performance deep dives and RCA discussions; Coordinate complex communications regarding corrective actions (ECO, PCN, Field Notice); Lead field remediation actions for high-impact network events; Implement and track field mitigation agreements across global service depots; Apply advanced statistical methods to uncover actionable insights and conduct customer site audits; Partner with design engineering to maintain expert-level knowledge of product architecture and failure trends; Provide in-region support for critical escalations and execute rapid field actions.
Seniority
Senior, hands-on IC with strategic leadership
