Cloud Switching BE Escalation Engineer
Core
Resolve high-visibility critical network issues for Cisco Catalyst and Meraki switching products by diagnosing complex Layer 2/3 problems and coordinating cross-functional teams.
Role type
Senior IC escalation engineer (enterprise switching)
Builds
Stability and reliability of cloud-managed and cloud-enabled switching products
Domain
Enterprise networking, cloud management, switching infrastructure
Deliverable
client delivery
Required skills
IOS-XE/Catalyst switching expertise, Layer 2/3 troubleshooting (VLANs, STP, EtherChannel), routing protocols (OSPF, BGP, IS-IS, MPLS, EVPN), packet analysis, CLI/log analysis, system debugging, technical documentation
Preferred skills
High-severity incident management, Cisco Meraki Dashboard familiarity, SQL/Python/Perl/TCL/Ruby automation, advanced networking certifications (CCNP/CCIE)
Technologies
IOS-XE, Catalyst, Meraki Dashboard, OSPF, BGP, IS-IS, STP, EtherChannel, LACP, ARP, DHCP, VLAN, MPLS, EVPN, TCP/IP, HTTP
Responsibilities
Own technical reviews of complex switching and cloud-management issues, drive issues from unclear symptoms to actionable plans, validate defects using CLI/packet captures/logs, coordinate Support/Engineering/Product/Sales teams, translate field findings into product-quality feedback and documentation
Seniority
Senior, hands-on IC