Engineering Product Management Specialist

## Responsibilities - Customer Intelligence & Adoption - Identify the accounts, stakeholders, champions, and decision-makers most likely to drive successful adoption of Cisco Spaces by leveraging internal and external data sources. - Develop a deep understanding of customer personas (from both IT and business teams), buying centers, industry use cases, and adoption patterns across key segments. - Partner with Product Marketing team to continuously refine Ideal Customer Profiles (ICPs), persona frameworks, and targeting strategies based on customer behaviour, product usage, and business outcomes. - Support the PLG-Lifecycle team to drive targeted customer engagement and adoption programs. - AI, Automation & Scale - Leverage AI, automation, and modern data tools to improve research, segmentation, and targeting. - Design scalable workflows that reduce manual effort and enable the team to operate with speed and efficiency. - Continuously challenge existing processes & experiment with emerging technologies and new ways of working to improve customer intelligence and adoption outcomes. - Analytics & Insights - Analyze customer and product data to uncover trends, opportunities, risks, and barriers to adoption. - Build dashboards, reports, and data visualizations that help stakeholders make informed decisions. - Translate complex data into clear, actionable insights that influence product adoption. - Work with the Product Ops and Business Intelligence team to ensure accurate collection of data and troubleshoot any data abnormalities. ## Requirements - Bachelor's/Master's degree in Engineering, Computer Science, Analytics, Marketing, or a related field. - 1-4 years of experience in automation, analytics, market research, or customer intelligence. - Experience working in a B2B SaaS or enterprise tech. - Proficiency in Excel and familiarity with SQL for data exploration and analysis. - Excellent verbal and written communication skills, with the ability to clearly communicate insights to both technical and non-technical audiences. - Exposure to data visualization tools such as Tableau, Power BI, Looker, or similar platforms. - Experience using AI tools to improve research, analysis, automation, or productivity. - Familiarity with tools such as Salesforce, ZoomInfo, Apollo, Clay, Pendo, Hubspot, Amplitude, Mixpanel, or similar platforms. - Strong knowledge of statistics, experimentation, segmentation, or customer analytics. - Experience with Python, data automation, or workflow automation tools. - Demonstrated curiosity through side projects, certifications, open-source contributions, or experimentation with emerging technologies. ## Nice to Have - None specified. ## Benefits - Work alongside a cognitively diverse team of product managers and adoption specialists. - Opportunity to influence product and adoption strategy. - Front-row seat to how product-led growth works inside one of Cisco's fastest-growing product lines. - Real ownership early in the role. - Support from people who care deeply about your growth and want to see you succeed.