Customer Experience Customer Success Technical Leader - Security, Splunk
Core
Technical leader guiding customers on Splunk Enterprise Security, UBA/UEBA, and SOAR implementations, focusing on value realization, health remediation, and security use case activation.
Role type
Senior IC Customer Success Technical Leader (Security)
Builds
Security analytics, threat detection, and automation solutions for enterprise customers
Domain
Cybersecurity / SIEM / Security Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Splunk Enterprise Security (ES) configuration and administration, Search Processing Language (SPL) development, data integration and normalization, Common Information Model (CIM) implementation, threat intelligence integration, risk-based alerting, security orchestration and automation (SOAR) concepts
Preferred skills
Splunk User Behavior Analytics (UBA/UEBA) expertise, Security Orchestration, Automation, and Response (SOAR) expertise, NIST CSF, CIS, HIPAA, PCI DSS frameworks, enterprise architecture across cloud environments (AWS, Azure, GCP), GIAC, CISSP, OSCP certifications
Technologies
Splunk, AWS, Azure, GCP
Responsibilities
Deliver onboarding workshops and enablement activities for security products, audit and remediate customer technical health issues, develop custom detections and analytics for security use cases, provide strategic technical consulting for complex enterprise environments, collaborate with account teams to drive value realization and adoption
Seniority
Senior, hands-on IC
