Customer Success Technical Leader (Technical Account Manager : Splunk ES)
Core
Serve as a pivotal partner to enterprise customers, providing strategic technical mentorship to optimize Splunk Enterprise Security (ES) environments and acting as the voice of the customer to influence product roadmap.
Role type
Senior Technical Account Manager (Splunk Enterprise Security)
Builds
Optimized Splunk ES configurations, security use-cases, and customer success plans for enterprise clients.
Domain
Cybersecurity, Security Operations, Splunk Enterprise Security
Deliverable
client delivery
Required skills
Splunk Enterprise Security (ES) configuration and administration, Search Processing Language (SPL), correlation and risk-based alerting rule development, security frameworks (Assets, Identities, Threat Intelligence, Adaptive Response), data onboarding and forwarding architecture, enterprise architecture (on-premise and Cloud)
Preferred skills
Splunk Architect Certification, forensics, threat hunting, insider threats, compliance, AWS/Azure/GCP environments
Technologies
Splunk, AWS, Azure, GCP
Responsibilities
Lead long-term engagements through strategic guidance and customer success plans; Provide high-quality guidance on use-case development, configuration, and optimization; Tackle complex technical challenges and resolve issues; Work cross-functionally with Customer Success Managers and Sales Engineers; Contribute to standard processes and automation; Represent customer needs internally to inform product innovation.
Seniority
Senior, hands-on IC with strategic mentorship
