EMEA Service Delivery Manager (Technical)
Core
Govern FM contracts and ensure maintenance, lifecycle management, and engineering plans for technical assets (HVAC, Building Management Systems) across EMEA locations.
Role type
Senior Service Delivery Manager (Facility Management)
Builds
Operational excellence in service delivery for owned and leased workplaces, including data centers and R&D labs.
Domain
Facility Management / Infrastructure / Real Estate Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Contractual execution, Strategic Asset Opex & CAPEX planning, Budget & Spend Management, Business Continuity planning, Risk management, Financial analysis
Preferred skills
Portfolio management, Project/Program management, Change management, AI-driven workplace tools familiarity, Integrated Workplace Management Systems (IWMS)
Technologies
HVAC, Building Management Systems (BMS), IoT platforms, IWMS
Responsibilities
Execute contracts against critical metrics and SLAs, Develop multi-year investment plans, Drive continuous improvements in service levels and sustainability, Monitor significant events impacting operations, Manage budget and contract variations, Own Business Continuity plans
Seniority
Senior, hands-on IC with strategic oversight
