Engineering Project Manager
Core
Lead and deliver complex programs across Customer Experience Engineering, owning the full lifecycle from requirements to go-live for enterprise contact centre stacks and applications.
Role type
Senior Engineering Program Manager
Builds
Enterprise contact centre stack, applications, and products powering Customer Experience engineering
Domain
Customer Experience Engineering, Enterprise Technology
Required skills
Technical program management, Agile (Scrum/Kanban), Waterfall, Risk management, Stakeholder engagement, Cross-functional leadership, API integration knowledge, Vendor management
Preferred skills
GenAI tools usage, Distributed team management, System architecture reasoning, GDPR/Compliance experience, Vendor contracting
Technologies
Jira, Confluence, Smartsheet, MS Project, REST, SOAP
Responsibilities
Own end-to-end program delivery including new capability rollouts and platform upgrades; Define and manage program roadmaps and project plans; Drive cross-functional alignment between engineering, product, operations, and business teams; Proactively identify, track, and mitigate risks and blockers; Prioritize competing issues and negotiate expectations with stakeholders; Manage stakeholder communications and executive reporting; Partner with architects to govern platform customizations and API integrations; Ensure technical delivery quality through oversight of design reviews and testing phases.
