AppleCare Mail-In Readiness Program Manager
Core
Lead end-to-end mail-in service readiness planning and execution for new product introductions globally across Apple's repair centers and distribution centers.
Role type
Senior Program Manager (Service Operations & NPI)
Builds
Scalable mail-in service channels for Mac, iPhone, iPad, Watch, and AirPods
Domain
Consumer Electronics / Hardware Service Operations
Required skills
Cross-functional program leadership, NPI execution, risk mitigation, stakeholder influence, cost strategy, operational framework development, data-driven decision making
Preferred skills
New product introduction (NPI) background, service operations experience, cost modeling, supply chain coordination, Gen AI tool utilization
Technologies
Gen AI tools
Responsibilities
Lead end-to-end AppleCare mail-in service readiness planning and execution for new product introductions globally; Drive mail-in site readiness activities in partnership with Engineering, Operations, Systems, Supply Chain, and vendor teams; Define and evolve service strategies including repair approaches, site capabilities, and post-NPI performance monitoring frameworks; Identify, assess, and mitigate readiness risks throughout the product development lifecycle; Drive mail-in channel strategy using cost and performance metrics across lines of business; Develop scalable frameworks, documentation, and processes that improve organizational effectiveness and consistency across the global repair network
Seniority
Senior, hands-on IC
