Readiness Senior Program Manager
Core
Drive contact centre readiness launch strategies for Apple's online store, ensuring seamless product, program, and promotional launches with aligned people, processes, and technologies.
Role type
Senior Program Manager (Launch Readiness)
Builds
Contact center readiness for product, program, and promotional launches
Domain
E-commerce / Retail / Customer Support
Required skills
Strategic planning, cross-functional leadership, operational execution, process standardization, data analysis, bilingual communication (Chinese/English)
Preferred skills
Program/project management, contact center operations, China e-commerce experience, global collaboration
Technologies
SAP, Excel
Responsibilities
Define and drive contact centre readiness strategies, coordinate on-site command centers during launches, lead cross-functional partners, create readiness documentation and training inputs, refine standardized readiness processes using KPIs, cultivate organizational relationships
Seniority
Senior, hands-on IC