Software Application Support Engineer, Retail & Marcom Engineering (R&ME)
Core
Manage and support software releases in non-production test environments, triage critical system issues, and coordinate cross-functional stakeholders to ensure rapid service restoration and test environment readiness.
Role type
Senior IC application support engineer (eCommerce)
Builds
Non-production test environments for Apple Online Store
Domain
Retail eCommerce, cloud infrastructure
Required skills
Java, Scala, RDBMS, PL/SQL, AWS, Splunk, Unix Shell Scripting, incident management, change management, problem management, root cause analysis, system monitoring, automation
Responsibilities
Triage critical system issues and coordinate cross-functional stakeholders for rapid service restoration; Deploy proactive monitoring and implement alerts to ensure optimal system performance; Partner with developers, QA/UAT, and DevOps to maintain stable test environments; Diagnose and resolve configuration errors, database connection drops, and deployment failures; Conduct root cause analysis and collaborate on automation opportunities to improve support efficiency.
