Genius Bar Program Manager (hybrid)

Shanghai, China💼 Full-time🗓 2026-09-12 → 2026-09-28

Core

Lead global strategies and programs for Genius Bar Operations and Warranty Protection to deliver exceptional customer care and protect service integrity.

Role type

Senior Program Manager (Retail Operations & Risk)

Builds

Global operational strategies, customer experience programs, and fraud mitigation frameworks for Apple retail locations.

Domain

Consumer Electronics Retail / Risk Management

Required skills

Program management, retail operations, risk/fraud management, process engineering, cross-functional leadership, stakeholder alignment, policy investigation, data analysis, Mandarin fluency, English fluency

Preferred skills

Customer-facing technical support leadership, fraud vulnerability investigation, risk/compliance management, fraud mitigation strategy development, advanced data analytics, retail support strategy knowledge, formal project management methodologies

Sourced via apple · Listed on CareerPlan, which tracks 901,000+ jobs from 20+ sources.

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.