Systems Strategist, AppleCare Technologies

Sunnyvale, United States of America💼 Full-time🗓 2026-09-02 → 2026-09-28

Core

Shape enterprise-wide technology and systems decisions to advance AppleCare's strategic objectives and business capabilities.

Role type

Senior IC systems strategist (enterprise architecture)

Builds

Enterprise architecture frameworks, strategic blueprints, and capability models for AppleCare

Domain

Enterprise IT, Customer Support Technology

Required skills

Enterprise IT strategy, Systems architecture design, Business Capability Modeling (BCM), Agile/DevOps, Stakeholder management, Data analytics, Customer journey mapping, Solution design

Preferred skills

Service, sales, and customer support domain architecture, Agentic Workflows, AI, Machine Learning

Technologies

Agentic Workflows, AI, Machine Learning

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About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.