AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio
Core
Lead and mentor a team of Technical Program and Project Managers to drive Business Process Re-engineering (BPR) initiatives for AppleCare's Enterprise, Education, and Channel Sales portfolios.
Role type
Senior Technical Program Manager (BPR)
Builds
Enterprise-wide platforms connecting B2B portals, contract lifecycle engines, hardware diagnostics, and global ERP backends.
Domain
Consumer Electronics / Enterprise Services
Required skills
People management, capital planning, portfolio governance, enterprise system integration, business process re-engineering, risk management, executive communication, SDLC expertise, resource allocation.
Preferred skills
Domain expertise in Enterprise Sales/B2B platforms, AI/ML & automation integration, PMP/PMI-ACP/CSM/SAFe certifications, Master's/MBA degree.
Technologies
SAP, CRM/CMS platforms, APIs, EDI, real-time reporting & analytics, AI/ML tools.
Responsibilities
Lead and develop a high-performing team of Technical Program and Project Managers; Lead capital planning and portfolio roadmap definition; Manage project prioritization and resource allocation; Drive large-scale enterprise system implementations and integrations; Identify and execute business process re-engineering initiatives; Proactively identify and manage critical path dependencies and multi-system technical risks; Facilitate executive-level cross-functional alignment and technical escalation management; Propose and execute strategic BPR organizational initiatives.
Seniority
Senior, hands-on IC with team leadership