Software Development Engineer in Test, IS&T Customer Systems
Core
Ensuring complex, large-scale customer support systems stay healthy, monitored, and automated while designing strategies for GenAI-powered features.
Role type
Senior SDET (Quality Engineering)
Builds
Automated test frameworks, suites, and GenAI-augmented quality strategies for CRM applications and shared services.
Domain
Customer Support Technology / Generative AI
Deliverable
production ML models
Required skills
Object-oriented programming, Software design, GenAI for test automation, Test strategy definition, CI/CD integration, Defect analysis
Preferred skills
Debugging backend and UX issues, Root-cause analysis, Test case creation, Scalable solution design
Technologies
Java, Python, GenAI tools
Responsibilities
Collaborate with developers and PMs to define test strategies for GenAI flows; Develop and maintain robust automated test frameworks; Create comprehensive test cases and execute tests; Integrate automated tests into CI/CD pipelines; Analyze test results and report defects.
Seniority
Senior, hands-on IC
