Agent Development Engineer, Customer Systems
Core
Design, build, and deploy autonomous AI agents using Large Language Models (LLMs) to reason, plan, and execute multi-step actions for Apple's customer support systems.
Role type
Senior IC agent development engineer (LLM-based autonomous systems)
Builds
Intelligent automation agents for customer support operations and internal workflows
Domain
Customer support technology + AI/LLM engineering
Deliverable
production ML models
Required skills
TypeScript, LLMs (GPT-4o, Claude, Gemini), RAG, vector databases, LangChain/AutoGen/LangGraph, cloud platforms (AWS/Azure/GCP), Docker, Kubernetes
Preferred skills
Multi-agent system design, ethical AI principles, open-source AI contributions, JavaScript/TypeScript front-end integration
Technologies
LangChain, LangGraph, AutoGen, CrewAI, Pinecone, Milvus, Qdrant, GPT-4o, Claude 3.5 Sonnet, Gemini, AWS, Azure, GCP, Docker, Kubernetes
Responsibilities
Design foundational architecture for AI agents with reasoning engines; Build autonomous agents using agent frameworks; Integrate agents with external tools, databases, and APIs; Implement memory and context management systems; Author complex prompts and chain-of-thought workflows; Deploy agents to production environments
Seniority
Senior, hands-on IC
