Customer Service Specialist
Hybrid
Core
First point of contact for customers calling about insurance needs, providing guidance and helping them make informed decisions.
Role type
Customer Service Specialist (Insurance)
Builds
Customer relationships and insurance policy solutions
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, communication, relationship building, problem solving, technology navigation, sales targets
Responsibilities
Assist customers with insurance enquiries, policy updates, and renewals; build rapport and uncover customer needs; educate customers on insurance products; navigate multiple systems and tools; achieve service and sales targets.
Seniority
Entry-level to Junior