Gaming Experience Hosts
Core
Front-of-house customer service role creating a welcoming, safe, and enjoyable environment for members and guests while managing responsible gambling and harm minimisation.
Role type
Gaming Experience Host (Customer Service)
Builds
Welcoming, safe, and enjoyable gaming floor environment
Domain
Hospitality / Gaming / Community Services
Deliverable
product features
Required skills
Customer service, Responsible gambling compliance, Welfare interaction, Financial transaction processing, Beverage service, Conflict de-escalation, Compliance documentation, Team collaboration
Preferred skills
Previous gaming or hospitality experience, RSA/RCG competency card, ARCG training completion
Technologies
Gaming machines, Financial transaction systems, Compliance documentation systems
Responsibilities
Welcome members and guests with warmth and professionalism; Assist customers with gaming machine enquiries and explain features; Process gaming machine payouts and financial transactions; Monitor gaming environment and report faults or unusual activity; Conduct customer welfare interactions and support self-exclusion procedures; Prepare and serve beverages in accordance with responsible service requirements.
Seniority
Entry-level to Junior, hands-on IC