Call Centre Operator
Core
Handling incoming customer service enquiries, logging service jobs, and coordinating maintenance requests for a national customer base.
Role type
Customer service call centre operator
Builds
Customer support workflows and service job tracking
Domain
Customer service / Administrative support
Deliverable
dashboards & analysis
Required skills
Customer service, problem-solving, telephone communication, data entry, Salesforce, credit card processing, policy explanation, account management, portal navigation
Responsibilities
Responding to incoming customer calls and emails, logging service jobs and maintenance requests, entering and maintaining customer and equipment data in Salesforce, liaising with service schedeters regarding technician availability, managing customer complaints and disputes, processing credit card pre-authorisations and payments, explaining warranty and service policies, liaising with credit controllers regarding customer accounts
Seniority
Individual contributor, entry to mid-level