Senior Administration Specialist
Core
Provides advanced administration and superannuation support across complex cases, escalations, and exceptions for members, employers, and trustees.
Role type
Senior Administration Specialist (Superannuation)
Builds
Accurate, high-quality outcomes for members, employers, and trustees
Domain
Financial Services / Superannuation
Required skills
Complex case resolution, peer review, technical advice, incident management, process improvement testing, workflow support
Preferred skills
Training others, in-depth superannuation knowledge (benefit design, accumulation, defined benefit, insurance), familiarity with superannuation legislation
Technologies
Sonata, SuperB, Salesforce, Excel, Word, Outlook
Responsibilities
Resolve complex administration and fund-level tasks including escalated queries; Perform peer review of complex work; Act as subject matter expert for assigned funds; Assist with incident management analysis and documentation; Test application updates linked to projects; Contribute to feedback meetings and SOP updates
Seniority
Senior, hands-on IC