Residential Experience Manager
Core
Lead the delivery of wellness, dining, hospitality, and home services across a portfolio of residential aged care homes to enhance resident experiences.
Role type
Senior residential aged care operations manager
Builds
Person-centred wellness programs, dining experiences, and home service standards
Domain
Aged care / Healthcare
Deliverable
physical/clinical work
Required skills
Leadership of multidisciplinary teams, resident-centred care principles, quality system management, audits and complaints handling, food safety knowledge, infection prevention, stakeholder engagement
Preferred skills
Certificate III or IV in Individual Support or related qualification, knowledge of Strengthened Aged Care Quality Standards, First Aid and CPR qualifications
Technologies
None stated
Responsibilities
Drive consistent resident experience standards across wellness, dining, cleaning and laundry services; Lead and support Home Services Leads and Wellness Leads; Enhance resident wellbeing through meaningful wellness programs; Champion dining and hospitality excellence; Oversee service quality, compliance, audits, complaints management and continuous improvement activities; Partner with operational and clinical leaders; Use data and feedback to improve resident outcomes
Seniority
Senior, hands-on IC