Software Support Lead
Core
Manage a global team of software support engineers and developers to ensure stability and continuous improvement of internal, business-critical applications.
Role type
Senior IC Technical Project Manager / Software Support Lead
Builds
Internal, business-critical applications (Angular, Python, GCP)
Domain
Enterprise Software / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Angular (CLI, RxJS), Python, JavaScript, TypeScript, Linux/Unix administration, Bash scripting, GCP, serverless architectures, relational databases (MySQL, PostgreSQL), NoSQL (Firebase), BI tools (Power BI, Tableau, Looker), ETL process design, root cause analysis, team leadership, mentoring, agile methodologies, CI/CD pipelines
Preferred skills
Kotlin, networking fundamentals, technical project scoping, operational risk management, backlog management
Technologies
Angular, Angular CLI, RxJS, Jasmine, Karma, Python, GCP, MySQL, PostgreSQL, Firebase, Power BI, Tableau, Looker
Responsibilities
Guide developers on Angular applications and server-side logic; provide expert troubleshooting and debugging for server infrastructure; lead support activities for cloud-deployed and serverless applications; oversee BI and analytics environments including data modeling and reporting optimization; manage a global team including performance reviews and workload assignment; facilitate agile ceremonies and align technical deliverables with business objectives.
Seniority
Senior, hands-on IC with leadership responsibilities
