Customer Contact Centre Consultant
Core
First point of contact for customers handling banking enquiries, including internet banking, debit/credit cards, and personal banking products during a major bank merger.
Role type
Customer Contact Centre Consultant
Builds
Customer service interactions and information delivery for a Big 4 Bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Resilience, multitasking, computer skills, fast learning, adaptability, coaching receptiveness
Preferred skills
Experience in retail, hospitality, fast food, customer service, reception, administration, banking, or contact centres
Responsibilities
Assist customers with internet banking enquiries, Support debit and credit card enquiries, Provide information on personal banking products and services, Assist customers with enquiries relating to the bank merger, Navigate multiple systems while managing high call volumes, Follow established processes, scripts and compliance requirements
Seniority
Entry-level / Junior