Customer Service Coordinator
Core
Managing customer accounts, coordinating contract packing projects, and ensuring inventory/materials availability for production schedules in a manufacturing environment.
Role type
Customer Service Coordinator (Materials and Inventory)
Builds
Contract packing projects and production schedules for customer accounts
Domain
Manufacturing / Contract Packing / FMCG
Required skills
NetSuite ERP, inventory coordination, production scheduling, BOMs management, order processing, invoice administration, inventory reconciliation, stakeholder liaison, project prioritization
Preferred skills
Contract packing experience, demand forecasting, warehouse operations exposure
Technologies
NetSuite ERP, Microsoft Excel
Responsibilities
Act as primary point of contact for customer portfolio; coordinate orders from receipt to completion; monitor production schedules and communicate updates; maintain accurate inventory records and reconcile; process orders and invoices; liaise with internal teams and suppliers to resolve issues.
Seniority
Mid-level, hands-on IC