Research Lead
Core
Lead research on the AI/ML core of an enterprise support platform, focusing on retrieval, agents, model routing, and evaluation infrastructure to improve product reliability.
Role type
Senior hands-on research lead (AI/ML)
Builds
Production AI features including agents, retrieval systems, and reasoning capabilities for enterprise support teams
Domain
Enterprise AI / Technical Support / Machine Learning
Deliverable
production ML models
Required skills
Machine Learning, NLP, AI agents, model routing, evaluation infrastructure, team leadership, product strategy, experimental design
Preferred skills
Enterprise B2B SaaS experience, RAG systems, multi-agent orchestration, public research contributions
Technologies
AI agents, RAG, evaluation infrastructure, multimodal models
Responsibilities
Design and build production AI/ML systems, shape research agenda with product and engineering, lead and grow a small research team, define quality bars for AI outputs, partner with engineering to ship features
Seniority
Senior, hands-on IC with leadership responsibilities
