VP Engineering
Core
Lead the development of cutting-edge AI Sidekick and MosAIc technologies for an enterprise AI platform that unifies customer, product, and support context to automate support and escalate to human experts.
Role type
VP of Engineering (Strategy & Mentorship)
Builds
Enterprise AI platform with deep integrations for technical support, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA products.
Domain
Enterprise AI / Technical Support / SaaS
Deliverable
production ML models
Required skills
Software architecture, Python, JavaScript, TypeScript, React/Angular, Docker, micro-service architecture, FastAPI, Express, Terraform, team leadership, project planning
Preferred skills
Experience leading leaders, no-code Agent Builder, Customer Context Model, governance and traceability
Technologies
Python, JavaScript, TypeScript, React, Angular, Docker, FastAPI, Express, Terraform
Responsibilities
Steer development of AI technologies, lead and mentor software developers, plan and execute software development projects, provide technical guidance and support to the team.
Seniority
VP, Strategy & Mentorship
