Wholesale Manager (E-Commerce & Global Retail)
Core
Oversee wholesale operations and order management for a growing global consumer business, managing distributed teams and the entire order lifecycle from inquiry to fulfillment.
Role type
Senior operational leadership wholesale manager
Builds
Global wholesale infrastructure and order fulfillment processes
Domain
E-commerce & Global Retail
Required skills
B2B wholesale operations, distributed team management, KPI/SLA monitoring, international logistics coordination, B2B invoicing & reconciliation, SOP development, ERP/WMS platforms
Preferred skills
Experience with Lark, Slack, Notion, Google Workspace
Responsibilities
Oversee wholesale and order-capturing lifecycle; Manage and mentor distributed teams across time zones; Monitor team performance against KPIs and SLAs; Manage communication with international B2B retail buyers; Coordinate with global 3PL providers and warehouses; Develop and optimize Standard Operating Procedures (SOPs); Supervise invoicing, credit notes, and payment reconciliation; Audit workflows and identify process bottlenecks
Seniority
Senior, hands-on IC