Senior Business Analyst – Process Improvement
Core
Shape business processes and operating model improvements for a large, complex local government organisation.
Role type
Senior Business Analyst (Process Improvement & Business Design)
Builds
Process and operating model designs, roadmaps, business cases, and strategic documentation
Domain
Public sector / Local government / Organizational transformation
Required skills
Business analysis, Process improvement, Business design, Organizational transformation, Human Centred Design, Service Design, Lean, Six Sigma, Agile, Waterfall, Stakeholder engagement, Strategic thinking
Preferred skills
Experience with complex, multi-stakeholder organisations, Executive-level documentation
Technologies
Lean, Six Sigma, Agile, Waterfall
Responsibilities
Review business processes, services, and operating models; Analyze complex business problems and identify risks/gaps; Develop process designs for consistency and efficiency; Contribute to organizational transformation initiatives; Prepare roadmaps, models, reports, and business cases; Facilitate stakeholder engagement to understand requirements; Build relationships and influence senior stakeholders; Align business design activities with organizational strategy
