Senior Logistics Technician
Core
Prioritize ticketing queues, resolve escalations, and clear blocking issues to enable Inventory and Asset Management (IAM) activities and support data center operations.
Role type
Senior Logistics Technician (Subject Matter Expert)
Builds
Incoming/outgoing deliveries, inventory balance accuracy, and Return Merchandise Authorization (RMA) processes
Domain
IT Hardware Logistics / Data Center Operations
Required skills
Ticketing queue management, Escalation resolution, Stakeholder coordination, Inventory management, RMA process expertise, Safety compliance, Heavy-load equipment operation, Process improvement
Preferred skills
Data center support experience, Automation initiatives
Technologies
Forklift, Pallet jacks, Chassis lifts, RMA tools
Responsibilities
Prioritize and resolve ticketing queues and escalations, Coordinate with external stakeholders (warehouses, OEMs, suppliers), Act as SME for RMA warranty processes, Manage DBD destruction schedules, Conduct safety briefings and provide PPE/guidance, Evolve workstream processes for simplification and automation
