Principal Technical Program Manager
Core
Lead complex, cross-functional Online Forensics programs from problem identification through investigation, mitigation, remediation, and operational follow-through.
Role type
Principal Technical Program Manager
Builds
Online Forensics programs, fraud investigations, traffic quality enforcement, and audit readiness mechanisms
Domain
Internet platforms, fraud prevention, trust and safety, cybersecurity, risk operations
Required skills
Cross-functional program management, high-ambiguity execution, technical aptitude, system architecture understanding, data analysis, stakeholder influence, audit coordination, evidence management, operational investigation leadership
Preferred skills
Experience with advertising platforms, online marketplaces, search, abuse detection, partner operations, automation tooling, compliance processes
Technologies
Telemetry, dashboards, large datasets, system diagrams, data workflows
Responsibilities
Lead complex, cross-functional Online Forensics programs from problem identification and triage through investigation, mitigation, remediation, and operational follow-through. Establish clear ownership, milestones, decision points, dependencies, and success measures across programs involving multiple engineering and business teams. Drive execution in ambiguous environments where issues may span technical systems, partner operations, traffic quality, fraud, and business processes. Provide concise, data-informed updates to leadership on operational health, major investigations, risks, dependencies, and emerging trends. Translate complex technical and forensic issues into actionable narratives for technical, business, and executive audiences. Drive alignment among stakeholders with different priorities and perspectives, influencing without direct authority. Coordinate high-impact fraud investigations and remediation workflows across Online Forensics and partner teams. Manage critical case workflows, including High Impact Cases and fraud investigation packages supporting strategic partners. Coordinate approval processes for suppression and enforcement changes. Establish mechanisms for monitoring the effectiveness and operational health of enforcement programs. Coordinate publisher and advertiser traffic-quality escalations, including initial assessment and routing to appropriate investigation teams. Support initial analysis of significant advertiser and publisher supply-quality issues. Provide clear communication to stakeholders regarding investigation status, risks, decisions, and remediation. Manage operational engagement with strategic publisher partners on traffic-quality and Online Forensics matters. Coordinate recurring partner communication, investigation follow-ups, and issue resolution. Build durable engagement mechanisms that improve responsiveness, accountability, and transparency across partner-facing operations. Coordinate Online Forensics support for audit and compliance activities, including MRC, SOX, and SOC-1 related requests. Drive collection and organization of required operational evidence and summaries. Ensure appropriate operational artifacts, meeting records, and production-change evidence are available to support audit activities. Partner across Online Forensics, Traffic Quality, engineering, and compliance stakeholders to maintain ongoing audit readiness. Coordinate results analysis and reporting to determine outcomes and inform next steps.
Seniority
Principal, strategy & mentorship
