Senior Security Customer Engineer
Core
Serve as the primary technical point of contact for strategic customers, leading incident response, managing escalations, and influencing product direction based on customer feedback.
Role type
Senior Security Customer Engineer (Strategic Account)
Builds
Mitigation efforts, root cause analysis, and long-term product improvements for enterprise security architecture.
Domain
Cybersecurity, Enterprise Risk Management, Incident Response
Deliverable
client delivery
Required skills
Crisis management, Incident Response, Escalation handling, Security architecture design, Regulatory compliance frameworks, Enterprise risk management, Threat hunting, Technical communication (English), Stakeholder management
Preferred skills
CISSP, CISM, CEH, CompTIA Security+, GIAC, CrowdStrike CCFA/CCFR, MSFTSecurity #CxE
Technologies
CrowdStrike, Microsoft Security
Responsibilities
Lead response to critical incidents as Incident Commander, manage technical escalations in a 24x7x365 environment, collaborate with engineering and product teams to resolve complex issues, identify systemic issues for product improvement.
Seniority
Senior, hands-on IC
