Senior Data Center Technician
Core
Senior Data Center Technician responsible for advanced diagnostics, troubleshooting, hardware decommissioning, and mentoring junior technicians in a mission-critical environment.
Role type
Senior hands-on IC data center technician
Builds
Production data center infrastructure (racks, switches, hard drives)
Domain
Data Center Operations / IT Infrastructure
Deliverable
physical/clinical work
Required skills
Advanced diagnostic and troubleshooting, hardware installation and replacement, rack upgrades, safety compliance, post-execution quality checks, security compliance for data destruction, KPI monitoring, on-the-job training and mentoring
Preferred skills
Associate degree in computer science or equivalent work experience
Technologies
Computer hardware components, switches, hard drives, racks
Responsibilities
Apply advanced diagnostic and troubleshooting expertise to quickly identify the cause of issues; Decommission hardware for complex changes and/or systems with complex interactions; Delegate hardware installation, deployment, and/or replacement work to technicians while providing expert guidance; Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed; Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed; Verify security compliance for decommissions and processes data-bearing devices for destruction; Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions; Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks; Attend, conduct, or assist in conducting daily safety briefings, completes required safety training, provides guidance to technicians to facilitate compliance with safety procedures.
