Data Center Technician Manager
Core
Manage a team of technicians to efficiently complete IT datacenter tickets, ensuring alignment with KPIs, safety protocols, and service delivery objectives.
Role type
Senior IC data center operations manager
Builds
IT datacenter infrastructure (cabling, network, server, storage) and service delivery
Domain
Data Center Operations / IT Infrastructure
Required skills
Team leadership, ticket management, process improvement, change management, physical security enforcement, safety compliance, root cause analysis, KPI monitoring, training coordination, troubleshooting guidance
Preferred skills
ITIL Foundation knowledge, project management, shift work adaptability
Technologies
Cabling infrastructure, network equipment, server equipment, storage equipment, grounding systems, labeling systems, Network Design Templates (NDTs)
Responsibilities
Coordinate and assign tasks to technicians; monitor ticket progress and adjust allocation to meet KPIs; enforce physical access policies and manage security violations; provide guidance on installation, diagnostics, and troubleshooting of IT equipment; evaluate and improve diagnostic processes; conduct post-execution verification of grounding, staging, and cabling; manage projects to meet service delivery objectives; coordinate training packages for technicians.
Seniority
Manager, team leadership
