Customer Solution Engineer
Core
Embed with strategic enterprise customers to diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies.
Role type
Senior IC Customer Solution Engineer (Windows Enterprise)
Builds
Customer-specific technical resolutions, automation, tools, scripts, and implementation approaches for Windows environments
Domain
Enterprise IT / Windows Systems Engineering
Required skills
Windows environment expertise (Intune, Autopilot, device management, OS updates, application management, security), coding (C, C++, C#, Java, JavaScript, Python), engineering and automation technologies, Azure DevOps, GitHub, script development, diagnostic tool creation, technical prototyping, solution validation, technical documentation, business impact analysis
Preferred skills
Experience with enterprise Windows environments, engineering and automation technologies, building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions
Technologies
Windows, Intune, Autopilot, Azure DevOps, GitHub, C, C++, C#, Java, JavaScript, Python
Responsibilities
Embed with strategic enterprise customers to understand complex environments and operational constraints; diagnose Windows deployment, management, update, application, performance, reliability, and security issues; devise, design, and implement scoped solutions with customers; develop technical prototypes, automation, tools, scripts, utilities, and configuration changes; validate solutions in customer environments to demonstrate measurable improvements; provide actionable technical evidence including detailed reproduction information and logs; contribute customer solutions and lessons learned to reusable scripts, diagnostic tools, playbooks, and technical patterns; deliver measurable customer and business outcomes
Seniority
Mid-level, hands-on IC
