Incident Response Program Manager
Core
Manage incident response operations, coordinate cross-functional containment of data exposure, and drive continuous improvement of response processes and AI automations.
Role type
Senior IC incident response program manager
Builds
Incident response capabilities, operational procedures, and AI-driven response automations
Domain
Cybersecurity / Data Privacy / Incident Management
Deliverable
production ML models
Required skills
Incident triage and containment, cross-functional coordination, data analysis, runbook development, stakeholder management, regulatory compliance, AI automation implementation, post-incident review, global team collaboration, risk management
Preferred skills
Experience with ServiceNow, agentic workflows, enterprise-scale transformation
Technologies
ServiceNow, AI automation tools
Responsibilities
Coordinate containment of active data exposure incidents, develop and maintain runbooks and escalation paths, analyze operational data to improve response quality, participate in post-incident reviews and tabletop exercises, support AI solution incident-response automations, facilitate structured discussions during high-pressure situations
Seniority
Senior, hands-on IC
