Data Center Technician Manager
Core
Manage a team of technicians responsible for installing, troubleshooting, replacing, and decommissioning IT datacenter technology, cabling, network, server, and storage equipment while ensuring compliance with safety and operational policies.
Role type
Senior IC data center operations manager
Builds
Reliable IT infrastructure and secure data center environments
Domain
Data Center Operations / IT Infrastructure
Required skills
Team leadership, IT equipment installation, troubleshooting, cabling management, change management, safety compliance, KPI monitoring, root cause analysis, process improvement
Preferred skills
ITIL Foundation knowledge, project management, shift work adaptability
Technologies
Network equipment, server hardware, storage systems, cabling infrastructure, grounding systems
Responsibilities
Coordinate and assign tasks to technicians to meet KPIs; Monitor ticket progress and adjust resource allocation; Investigate root causes of performance issues and implement corrective actions; Ensure compliance with physical security and safety protocols; Provide guidance on installation and deployment procedures; Evaluate and improve diagnostic and troubleshooting processes; Manage projects to meet service delivery objectives.
Seniority
Manager, hands-on leadership
